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| Return Policy |
Customer Service:
The famous old saying goes, "as you sow, so shall you reap." That is what we believe in. So we go out of our way and give services to our customers so that they build a loyal relationship with us and shop with us at their pace and ease. This is why customer service is just not important to us but a top most priority. And to this effect, we service our customers in the best possible ways and have designed a few policies which would help our customers to shop better with us and in a convenient manner. |
| Return Policy:
We want your satisfaction and faith in our products to last forever. That's why we work gladly with our customers till we meet their needs to a 100%. Bearing this fact, however, if you are still not fully satisfied with your purchase, we have a simple 30 day return policy through which you can return the item to our office(s) within 30 days of the shipment date for full refund or exchange. |
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| Return Process: |
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| Authorization Code: |
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You must seek a return authorization code before returning the item. You can call our customer service at 212.840.1811 or email us at info@fascinatingdiamonds.com to get your return authorization code. We will email you the return authorization. Print the return authorization along with a copy of the Sales Receipt and send it along with the package. |
| Insured Package: |
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In order to return an item purchased, make sure the package is fully insured. However, the return shipping of any item is on your account. |
| Package Return: |
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Any item sent for return must be sent back in its original condition in its original packaging. There should be no scratches or marks on the item. Any worn or damaged item will not be refunded. If any diamond certificate was provided at the time of purchase then the original copy must be duly returned along with a copy of the invoice. |
| Tracking: |
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You must email the tracking number once the item is shipped back to us |
| Inspection: |
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All items will be inspected by a gemologist prior to issuing a refund. |
| Shipping Cost: |
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Originally there is no shipping cost included in your purchase invoice when you purchase an item from us. However, this applies only if you keep the item with you. But in case of return, the associated shipping fee of $20 will be deducted from the refund amount. |
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