Non-Refundable Item
Engraved jewelry items other than rings may not be returned. All Fascinating Diamonds® engraved rings may be returned for credit, however engraving fees are non-refundable. Appraisals added to the jewelry purchased, silver, and cz replicas are non-refundable. Removal of Fascinating Diamonds® engraving from any exchanged or resized ring is free with no additional engraving fee. Returns without a Fascinating Diamonds® Return Merchandise Authorization will be refused upon receipt. Returns with missing paperwork or product will not be processed.
We accept 30- day return on Lab-grown diamonds. Lab Diamonds are not eligible for upgrade policy. Diamond and gemstone eternity rings with a specific number of gemstones per finger size; milgrain or ornate bands; some silver rings cannot be resized, so please take care to order the correct ring size at the time of purchase. For assistance determining the proper ring size, please contact customer service or use our online ring sizer.
30-Day Return Policy
Fascinating Diamonds® gladly offers 30 day return policy for our valued customers. We want your satisfaction and faith in our products to last forever, for that matter we strive hard to meet all the needs of our prized customers. Bearing this fact, however, if for any reason, you are still not fully satisfied with your purchase, we have a simple 30- Day Returns policy through which you can return the item of your purchase to our office(s) within the first 30 days of the shipment for a 100% refund or exchange.
Return Process
In case of any return, please follow the return procedure listed below:
Authorization Code
You must seek a return authorization code before returning the item. You can call on our customer service number at 212.840.1811 or email us at [email protected] to get your return authorization code. We will email you the return authorization, you can then print the return authorization along with a copy of the Sales receipt and send it along with the package.
Insured Package
In order to return an item purchased, make sure the package is fully insured. However, the return shipping of any item is on your account.
Package Return
The returned merchandise must be undamaged and sent back in its original condition and packaging. There should be no scratches or marks on the item. Any worn or damaged item will not be refunded.
Diamond Grading Certificate
If any diamond certificate was provided at the time of purchase, then it is mandatory to duly return the original copy along with a copy of the invoice.
Tracking
You must email the tracking number once the item is shipped back to us
Inspection
All items will be inspected by a gemologist prior to issuing a refund.
Shipping Cost
Initially there is no shipping cost included in your purchase invoice when you purchase an item from us. However, this applies only if you keep the item with you. But in case of return, the associated shipping fee of $20 will be deducted from the refund amount.
