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Frequently asked questions
Is the process of checkout safe and secure?
Yes, at Fascinating Diamonds®, we take special measures to ensure the security of the payment process and purchase details of the customers. We use safe encryption and fraud protection for all credit card as well as other methods of transactions. Using 256-bit Secure Socket Layers (SSL), all highly susceptible information is made secure.
What is the return policy of an already purchased product?
Fascinating Diamonds® presents 30 days return policy within which if the purchased jewelry is returned, the worth of the merchandise will be credited back to your account that is full refund or exchange will be made provided the jewelry item is not marked with any wear and tear. However an amount of $ 20 will be deducted as the shipping charges when you return the purchased merchandise. For further details kindly visit Return Policy page at the bottom section of our website. We will be glad to be of any help so, kindly call us at 212-840- 1811 anytime at your convenience.
Will the shipment be delivered safely?
Yes, severe safety precautions are maintained to ensure safe delivery of the jewelry. Until the diamond jewelry is received by you at your doorstep, the liability of the diamond or the jewelry falls upon Fascinating Diamonds®. To ensure strict security, Fascinating Diamonds provides and covers insurance on all jewelries that are to be shipped depending on the actual value of the purchased item. All deliveries and services are made to the valid home and office addresses only. As another act of prudence, we do require an adult signature to handover the package irrespective of its worth or value.
Can I upgrade my Diamond?
Yes, Fascinating Diamonds® offer lifetime upgrade offer under which any old GIA Certified diamonds can be interchanged for a new diamond of similar cut, color and clarity. For more details, you can contact us at 212-840- 1811 anytime, we are always happy to help.