Where is Fascinating Diamonds based?
Fascinating Diamonds is based at 42 West 48th St., Suite 1603, New York, NY 10036.
Is Fascinating Diamonds a trusted jewelry brand?
Yes. We’ve been in the diamond jewelry industry for over 15 years. We focus on certified diamonds, transparent pricing, and clear product information. Every piece goes through multiple quality checks before shipping.
Do you sell natural and lab-grown diamonds?
Yes. We offer both natural and lab-grown diamonds. Each product clearly mentions the diamond type so you can choose what best fits your preferences and budget.
What jewelry do you sell?
We offer a wide range of fine diamond jewelry, including engagement rings, wedding bands, bridal sets, and everyday diamond jewelry. Our collection includes solitaire rings, halo designs, three-stone rings, earrings, pendants, necklaces, bracelets, and stackable bands, crafted in gold and platinum with certified natural and lab-grown diamonds.
Are your diamonds certified?
Yes. Our diamonds are certified by trusted grading laboratories such as IGI and GIA, depending on the stone. Certification details are listed on each product page.
Can I select the color and clarity of the diamond?
Yes. When you customize a ring or choose a loose diamond, you can select the color and clarity grades that match your preferences and budget.
What if I already have a diamond and only want the setting?
That’s absolutely fine. We offer semi-mount rings that can be customized to fit your diamond. Simply choose the setting and share your diamond’s shape and measurements to ensure a perfect fit. Our team can assist you throughout the process.
Can I customize an engagement ring?
Yes. You can customize the diamond type, center stone shape and cut, metal, carat size, and ring size. For fully custom designs, our team can help create a ring from scratch. You can contact us at 212-840-1811 or email info@fascinatingdiamonds.com.
What engagement ring styles do you offer?
We offer solitaire, halo, three-stone, vintage-inspired, hidden halo, bezel, and modern minimalist designs and more. Each style is available in multiple diamond shapes.
What diamond shapes are available?
We offer round, oval, emerald, cushion, asscher, princess, pear, marquise, radiant, and heart-shaped diamonds.
How do I choose the right ring size?
You can use our online ring size guide or measure a ring that already fits well. If resizing is needed after purchase, we offer resizing options. Visit our ring size guide page for more details.
How long does delivery take?
Most rings are made to order and ship within 2 to 3 weeks. Custom designs may take slightly longer. Estimated delivery timelines are displayed on product pages.
Do you offer overnight delivery for urgent orders?
Yes. Overnight delivery is available for urgent requests at an additional charge of $29.99. Delivery usually takes 1 to 2 business days, subject to stock availability.
Will my package reveal what’s inside?
No. All orders are shipped in discreet packaging to maintain privacy and security.
What happens if my package is delayed?
Our team actively tracks every shipment and provides immediate assistance if there are any delays.
How long does international delivery take?
For international orders, we ship via FedEx. Delivery typically takes 5 to 7 business days, with careful handling throughout the process.
Do you offer express shipping?
Yes. Two express shipping options are available. 2nd Day Air ships your order in 2–3 business days for $24.99. Overnight Shipping delivers in 1–2 business days for $29.99. Orders placed after 3:00 PM EST are processed the following business day. Call +1 (212) 840-1811 to confirm stock availability before placing an express order.
Do you offer local pickup?
The site does not mention an in-store pickup option. Fascinating Diamonds operates from 42 West 48th St., Suite 1603, New York, NY 10036. For in-person appointments, book via the Contact page or call +1 (212) 840-1811.
Do you ship internationally?
Yes. Fascinating Diamonds ships to approximately 45 countries including the EU, UK, Australia, Canada, Japan, and Hong Kong. International orders are shipped via FedEx. Orders above $1,500 qualify for free international shipping. Orders below $1,500 incur a $99 shipping fee. Customs duties, VAT, and import taxes are the buyer's responsibility and are not included in the order total.
How many carats should I choose for an engagement ring?
Carat choice depends on your budget, finger size, and personal style. Many customers choose between 1 and 2 carats, while larger stones such as 3, 4, or 5 carats are popular for statement rings.
Does a higher carat always mean better sparkle?
No. Sparkle depends more on cut quality than carat weight. A well-cut smaller diamond can appear more brilliant than a larger diamond with poor cut quality.
What is the best diamond cut for maximum brilliance?
Round brilliant cut diamonds offer the most sparkle due to their precise faceting and light performance.
Do diamond shapes affect price?
Yes. Round diamonds generally cost more per carat, while fancy shapes such as oval, pear, emerald, and cushion often provide better value for the same size.
What is the most secure engagement ring setting?
Bezel and six-prong settings are among the most secure options, offering excellent protection for the center stone.
What setting makes a diamond look larger?
Halo, hidden halo, and thin-band solitaire settings can make the center diamond appear larger.
Is a low-profile ring suitable for daily wear?
Yes. Low-profile settings sit closer to the finger, making them more comfortable and practical for everyday wear.
Do you offer matching wedding bands?
Yes. Many of our engagement rings are designed with matching or stackable wedding bands that sit flush.
Can I design a ring from scratch?
Yes. Our design team can help you create a fully custom ring, from selecting the diamond to finalizing the setting.
Can I upgrade my diamond in the future?
We offer upgrade options on select designs. Please contact our team for eligibility and terms.
Can you recreate a ring from a reference image?
Yes. If you have inspiration photos, we can create a custom design based on your reference.
Do you offer bulk or wholesale orders?
For custom or volume inquiries, contact us directly at +1 (212) 840-1811 or info@fascinatingdiamonds.com and our team will assist you.
What if the ring doesn’t fit when it arrives?
Eligible rings can be resized. Upsizing may involve an additional charge, while downsizing is typically free. Our support team will guide you through the process.
Do wider bands feel tighter?
Yes. Wider bands usually feel tighter and may require a slightly larger size for comfort.
Can rings be resized multiple times?
Resizing is possible within limits. Repeated resizing isn’t recommended as it may affect the ring’s durability.
What payment methods do you accept?
We accept credit and debit cards, PayPal, tele payment, wire transfer, personal checks, money orders, and Amazon Payments.
Do you offer EMI or financing options?
Yes. We offer Affirm financing in the United States. Financing details are shown during checkout.
What are the available payment options?
We accept all major credit and debit cards. Buy Now, Pay Later is available through Affirm, which lets you split payments over 3, 6, or 12 months at 10–30% APR with no hidden fees. Affirm is available to US residents only. PayPal is accepted, though a 3% deduction applies to PayPal-paid orders in the event of a return.
Can I return an engagement ring if I change my mind?
Yes. We offer a 30-day return window, provided the ring is unworn and meets our return conditions.
Do you offer repair services?
Yes. We provide repair services for eligible jewelry, including prong tightening and polishing.
Can you help me choose a ring for a surprise proposal?
Yes. Our experts can help you select styles, sizes, and designs suitable for surprise proposals.
Can I add a personal message or engraving?
Yes. Many designs allow engraving with dates, initials, or short personal messages.