Fascinating Diamonds

Lifetime Warranty

>

At Fascinating Diamonds, we believe your jewelry should be as lasting as your memories. That’s why we proudly offer a Lifetime Warranty on all our products. This is our promise of quality, craftsmanship, and care, so you can enjoy the beauty of your jewelry for years to come.

Our warranty covers essential services to keep your diamond jewelry looking and feeling like new, with no extra cost for covered repairs.

fixing center stone setting

What Our Lifetime Warranty Covers

  • Tightening Loose Stones – Complimentary stone tightening to keep your jewelry secure.

  • Cleaning, Polishing & Rhodium Re-Dipping – Restore the shine and finish of your jewelry.

  • Accent Stone Replacement – Free replacement of missing or damaged accent stones below 0.10 ct.

Please Note:

> Any changes in ring size needs to be done within 30 days of receiving the product. Ring size down will be done at no cost, upsizing will call for a minimal charge.

> The warranty becomes void if the jewelry, including engagement rings, is serviced, polished, resized, or altered by any jeweler other than us.

What’s Not Covered Under Warranty?

Center stones, whether natural or lab-grown, are not covered under the warranty. If a replacement is needed, it must be purchased at full price. For protection against loss or damage, we recommend contacting your jewelry insurance provider.

Jewelry Protection Plan

Our Jewelry Protection Plan

At Fascinating Diamonds, we go beyond a standard warranty with our in-house protection plan, designed to keep your jewelry safe, beautiful, and worry-free for a lifetime.

Our plan includes:

General Jewelry Repairs – We’ll fix common issues to keep your piece in perfect condition.

Complimentary Resizing – Reduce the size at no charge, or increase it for a small fee if needed. [applicaple only with 30 days of purchase]

Center Stone Setting Repair – Repair damage to your center stone setting so it stays secure and stunning.

Accent Stone Replacement – Replace missing or damaged accent stones under 0.10 ct at no cost.

Prong Tightening – Ensure your stones remain securely in place

Surface Restoration – Repair nicks, dents, scratches, and discoloration.

Polishing and Cleaning – Maintain the shine and brilliance of your jewelry.

This plan is our way of making sure your treasured piece always looks as remarkable as the day you received it.

How to Claim Your Warranty or Protection Plan?

  • Ship the jewelry to our store for inspection and service at:
  • Fascinating Diamonds, 42 West 48th St., Suite 1603, New York, NY 10036
  • Provide your receipt or order number for verification.
  • Once inspected, we will repair or replace the covered item at no cost to you.

Note: Both-way shipping is to be paid by the customer.

Contact Us

  • Phone: 212-840-1811
  • Email: info@fascinatingdiamonds.com
  • Store Hours: Mon–Fri, 9 AM to 6 PM

Frequently Asked Questions

What does the Fascinating Diamonds Lifetime Warranty cover?

Our warranty covers accent stone replacement, tightening loose stones, repairing bent or misshapen metal bands, resizing (with some exceptions), cleaning, polishing, and rhodium re-dipping—all at no extra cost.

Are center stones covered under the warranty?

No. Any type of center stone, whether natural or lab-grown, is not included in the warranty. For protection against loss or damage, we recommend jewelry insurance.

How do I claim my warranty?

Ship/Bring your jewelry to our store at 42 West 48th St., Suite 1603, New York, NY 10036, along with your receipt or order number. We’ll inspect the piece and complete the covered repair at no cost to you.

Does the warranty expire?

No. Our Lifetime Warranty is valid for as long as you own the jewelry.

Is there a charge for resizing my ring?

If your ring size needs to be reduced, resizing is free. If it needs to be increased, there will be an additional charge.

Show More

Terms & Conditions

Fascinating Diamonds supplies products listed on the Fascinating Diamonds, and Fascinating Diamonds websites, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.

The Terms and Conditions apply to your use of any Fascinating Diamonds website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store

We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.

The headings in these Conditions are for convenience only and shall not affect their interpretation.

We recommend that you print and keep a copy of these Terms and Conditions for your future reference...