Customer Satisfaction is our Priority!
Customer satisfaction and approval is of high priority to us, we aim to give quality services to our customers, so that they build a loyal relationship with us and shop with us at their pace and ease. This is why customer service is of utmost importance to us and to this effect, we service our customers in the best possible way, keeping in mind the same we have designed a few policies which would facilitate our customers to shop in a better way and convenient manner.
Engraved jewelry items other than rings may not be returned. All Fascinating Diamonds® engraved rings may be returned for credit, however engraving fees are non-refundable. Appraisals added to the jewelry purchased, silver, and cz replicas are non-refundable. Removal of Fascinating Diamonds® engraving from any exchanged or resized ring is free with no additional engraving fee. Returns without a Fascinating Diamonds® Return Merchandise Authorization will be refused upon receipt. Returns with missing paperwork or product will not be processed.
We accept 30- day return on Lab-grown diamonds. Lab Diamonds are not eligible for upgrade policy. Diamond and gemstone eternity rings with a specific number of gemstones per finger size; milgrain or ornate bands; some silver rings cannot be resized, so please take care to order the correct ring size at the time of purchase. For assistance determining the proper ring size, please contact customer service or use our online ring sizer.
Fascinating Diamonds® gladly offers 30 day return policy for our valued customers. We want your satisfaction and faith in our products to last forever, for that matter we strive hard to meet all the needs of our prized customers. Bearing this fact, however, if for any reason, you are still not fully satisfied with your purchase, we have a simple 30- Day Returns policy through which you can return the item of your purchase to our office(s) within the first 30 days of the shipment for a 100% refund or exchange.
In case of any return, please follow the return procedure listed below:
You must seek a return authorization code before returning the item. You can call on our customer service number at212.840.1811or email us a at info@fascinatingdiamonds.com to get your return authorization code. We will email you the return authorization, you can then print it along with a copy of the Sales receipt and send it with the package.
In order to return an item purchased, make sure the package is fully insured. However, the return shipping of any item is on your account.
The returned merchandise must be undamaged and sent back in its original condition and packaging. There should be no scratches or marks on the item. Any worn or damaged item will not be refunded.
If any diamond certificate was provided at the time of purchase, then it is mandatory to duly return the original copy along with a copy of the invoice.
You must email the tracking number once the item is shipped back to us
All items will be inspected by a gemologist prior to issuing a refund.
Initially there is no shipping cost included in your purchase invoice when you purchase an item from us. However, this applies only if you keep the item with you. But in case of return, the associated shipping fee of $20 will be deducted from the refund amount.
Exceptions To Refund Policy
Fascinating Diamonds proudly stand by all the items made by us, that is the reason we give you the flexibility of returning the item if it does not satisfy you. Yet there are some exceptions to the return policy if incase the following cases stand true to your situation:
Since certain rings designs are such that they cannot be resized and have to be completely re-crafted like the eternity rings or mens rings, it is very important that while ordering the ring you make sure of providing the correct ring size. If you need any assistance regarding the same while purchasing visit our find your ring size page or get in touch with us.
Due to new policies by PayPal, Fascinating Diamonds® will be deducting 3% on the amount paid using PayPal in case of returns.
Fascinating Diamonds is happy to help you at every step and for that reason our committed staff will guide you through the return process and would gladly attend to all your queries regarding the same. Please contact us for any further assistance.
